Dispute Management
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Dispute Management is a fully image-enabled solution suite that streamlines
the case resolution process using rules-based workflows. The suite of products
automates case assignments, the generation of notices, the creation of
financial entries, and other manual tasks. With Metavante’s Dispute
Management solution in place, each payment center you maintain (check, ACH, ATM,
debit card) will be able to handle cases relating to all types
of payment transactions.
To reduce errors in requests, each software includes WebRequests™, a browser-based
front-end that provides for interactive editing and remote entry of customer claims,
photo/image requests, and case disputes. WebRequests integrates to the bank’s
deposit application for account validation, name/address and history transaction
retrieval, and automatically generates such forms as the customer affidavit.
Metavante’s Dispute Management solution suite consists of:
Resolve Check™
software automates and integrates the business processes involved in adjustment/exception handling. Significant productivity improvements are derived through automation of the workflow process and automation of case resolution activities. The rules-based automated processing ensures adherence to standard policies and procedures, which makes adjustment processing a better controlled and managed part of your financial institution.
Resolve ACH™ software includes rules and workflows for ACH revoked and unauthorized claim types. It works to increase your financial institution’s productivity through rules-based workflows that automate claim assignment, the generation of customer notices and the creation of financial entries.
Resolve ATM™ software provides rules and workflows for processing network claims and customer disputes involving ATM withdrawal and deposit transactions.
Resolve Debit Card™ software works to resolve electronic claim disputes and increases your financial institution’s productivity through rules-based workflows that automate claim assignment, the generation of customer notices and affidavits, the creation of financial entries and several other historically manual tasks.