VECTOR Research Solution
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Streamlining research and adjustments for check and electronic claim disputes.
The VECTOR Research Solution can help you double - or even quadruple - your productivity,
based on automating case/claims resolution and manual workflow processes. It eliminates
reams of paperwork, meshes with your information and data sources, and helps facilitate
your transition from film to image-based archiving.
VECTOR Research is a browser-based, "thin-client" solution: software on your server
can be easily accessed by "clients" such as call center operations, teller systems,
or selected corporate customers. And the solution gives you complete control over
financial transactions it generates validated and balanced financial entries, and
includes an electronic feed to other financial applications.
VECTOR Research can also be a key element of your bank's efforts to minimize operational
risk. It will allow you to leverage your investment in image technology. In many
cases, so many tasks are automated that resolution takes place without human intervention.
Ready to automate your workflow?
VECTOR Research is powered by a rules-based workflow engine. On delivery, rules
are in place that allow a typical operation to begin using the Solution immediately.
These rules assure adherence to policies and procedure, and can be modified quickly
to support changes in your bank. In fact, the solution allows you to specify standard
processing rules and special instructions by customer or account. This automated
process requires minimum manual intervention, and includes the capability for priority
escalation and notification.
Make the move to image
VECTOR Research features an intuitive, browser-based presentation which integrates
imaged check documents. Online help, onscreen instructions and seamless integration
with external systems such as CRM, captured data, account history, and document storage
systems make the Solution exceedingly easy to use.
The route to reduced costs
VECTOR Research reduces operating costs by eliminating manual tasks, which also
helps you handle ever-increasing volumes. Document Management (File Foldering) is
built right in–so you can truncate paperwork at its source and eliminate redundancy.
The solution's Windows®-based presentation features intuitive, easy-to-learn
screens with desktop integration of functions and data. This creates immediate productivity
– because everything related to a case is available right on the operator's desktop.
Improved customer service
VECTOR Research lets you support customer needs 24 hours a day, seven days a week.
New means for effective customer communications include online access to case status
and automated follow-up correspondence. Cases proceed quickly and you are ensured
of complete resolution (in most cases, that resolution will be automated). What
used to take days now takes hours – while you enhance your reputation for top-quality
customer service.
Minimize your risk of loss
VECTOR Research helps you handle more cases in a given day — so fewer are languishing
with no resolution. Investigators suddenly have more time to focus on resolving
large dollar items instead of writing them off. In addition, because an automatic
"offset" matching process improves efficiency, you may also be able to "lower the
threshold" for low dollar items and stop writing them off automatically.
The way to increase service revenue
VECTOR Research can generate fee income based on hourly or fixed services, as well
as income-based photocopy "click" charges. Fees can be generated by case or by time
spent. They can vary by type of research. And, of course, fee assessment can be
automated.
Better from the start
VECTOR Research begins its automation even before work on a particular case begins.
Its pre-processing function gathers capture information from the “all items” source
and destination data, as well as retrieving images. All of this is integrated to
the case history and file folder, so when an operator begins work it is instantly
available.
Next stop: automated resolution
VECTOR Research creates an automated workflow that is completely flexible - in essence,
it "finds a way" to resolve each case in a timely and efficient manner. Pre-determined
events trigger action... cases are assigned based on the skills of specific operators...
the workload is automatically leveled... and priority escalation takes place when
warranted. The solution also creates a functional and easy-to-follow audit trail,
while rules analysis reporting helps you monitor the effectiveness of your rules
and fine-tune them if necessary.
Working behind the scenes
VECTOR Research includes critical backroom adjustment functions such as input automation
(both online and batch) and the creation of a case inventory database for case logging
and tracking. The Solution is designed to give you total case management and full
control over monetary transactions. It also provides automated financial output
capability, and it generates volume and productivity reports which help you assess
performance.
The integrated Solution
VECTOR Research is integrated with other VECTOR Solutions, and allows the integration
of existing applications such as your customer service call center, DDA, CRM and
web applications. This reduces redundant data entry and human error exposure.
On track to a better future
When time is a rare commodity (and when isn't it?), cases don't get worked and losses
mount. Fortunately, the VECTOR Research Solution can streamline and update your
entire case inventory and tracking process - whether your research and adjustments
are check-based or electronic transactions. You'll be able to reduce potential losses
from charge-offs, automate workflow, and make a seamless transition to an image-based
environment. Most importantly, you'll be able to reduce costs and the risk of loss,
while you improve customer service and generate additional service revenue.