VECTOR Returns Solution
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Your customers are demanding more information on returns, delivered in a timely
manner. The VECTOR Returns Solution helps you automate workflow and reduce manual
steps significantly in order to meet those demands, while it creates dynamic revenue
opportunities through new services and fee structures. In addition, the solution
reduces risk through the faster processing of incoming returns, the immediate posting
of chargebacks, and the automatic placing of extended holds for large dollar notifications,
to prevent possible losses. By printing substitute checks (IRDs) for the chargebacks,
combined notices for all locations can be created, and the sorting of chargebacks
can be eliminated.
The VECTOR Returns Solution consists of:
VECTOR: SortTM improves system performance and reduces
operating costs. Sorting operations occur in a minimal number of item passes, reducing
the number of resources needed to accomplish this task. VECTOR: Sort utilizes "auto-resync"
and load leveling to increase productivity, and exploits features of the 3890/XP
such as programmable endorsement.
VECTOR: FiveTM (Incoming) automates previously manual
tasks for incoming returns such as balancing, researching, and controlling returned
items — streamlining all incoming return operations and improving the quality of
work sent to your customers. Nothing else processes incoming return volumes with
such flexibility, speed, reliability, and consistency. Image usage reduces the movement
of paper and eliminates redundant sorts. Workflow is made more efficient by taking
advantage of images in decisioning, customer notification and other returns tasks.
Notices with item images and data are electronically delivered to your customers
around the world — within minutes of production. The Fee Generation module for VECTOR:
Five allows you to differentiate yourself from the competition by automating complex
service requirements and associated fee structures.
PredecisionTM for VECTOR: Five improves productivity and accuracy
in the handling of incoming return items by automating at least 65% of decisioning/dispositioning
prior to the operation of VECTOR: Five.
VECTOR: NotificationTM processes, controls, and tracks incoming
and outgoing return notifications, and places holds, whether returns are presented
electronically, through third-party services, or as traditional paper-based documents.
The product includes EARNS, PSN and PPS interfaces that allow you to combine the
speed of your early warning systems with the product's power and precision.
Capture for ReturnsTM provides a front-end capture facility
for incoming returns. This client/server-based product facilitates the MICR line
and image capture of returned items and the distribution of incoming returns processing
to multiple operators, instead of the serial processing typical of the conventional
paper environment.
Image for VECTOR: Five provides the capability to use images of
incoming return items in all phases of processing. This eliminates the movement
of paper and allows the consolidation of incoming return item processing.
Delivery for VECTOR: Five provides a faster way to communicate
with your customers. Chargebacks, represented items, and notices can be faxed, e-mailed
or staged for Web delivery/CD ROM creation/file transmission. This makes what was
once a "next day at best" service immediately available to your customers — without
increasing manual operations.
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